Terms and Conditions

The following terms and conditions apply to your use of Luxe Trail Holidays. The following terms are meant to be read by users. If you access the website, enquire about something, book, or take any other related action, we assume you agree to all the written terms and conditions. If there are any specifics you should know, we will let you know.

ABOUT LUXE TRAIL HOLIDAYS

Luxe Trail Holidays provides travel services including domestic and international tours with accommodation, transportation, sightseeing, activities, and customised travel plans.

Third parties also include hotels, airlines, transport operators, and other travel service providers. These third-party services are subject to their own terms and conditions, which we recommend you read once before taking any further steps.

ENQUIRIES AND BOOKING CONFIRMATION

You can enquire about any service we offer through our website so we can prepare a well-prepared quotation for your travel plans. An enquiry doesn’t mean you are booking and expecting a confirmation. It doesn’t work like that; instead, you accept the proposal based on your enquiry and make a successful payment for confirmation.

A booking will be considered confirmed only after:

The itinerary and package details have been agreed upon;
The applicable payment or deposit has been received;
Luxe Trail Holidays has issued written booking confirmation or another confirmation document.

Whether it’s hotels, transportation, flights, activities, or other services, these are subject to their respective suppliers.

YOUR RESPONSIBILITIES

You are responsible for:

Authentic information and documents for every traveller when required.
Checking booking details and your travel plan before confirming it.
Making payments before the deadlines.
Carrying valid passports, visas, permits, and other required travel documents.
Following laws and regulations.
Arriving at airports, railway stations, meeting points, and other departure locations.
Following the rules and safety instructions of hotels, transport providers, guides, and activity operators.
Taking reasonable care of your personal belongings.

PACKAGE PRICES

The final price will be based on the activities or services you selected and your travel dates. The quoted price may include:-

Hotel or accommodation;
Airport or railway transfers;
Transportation;
Sightseeing;
Tour guides;
Activities mentioned in the itinerary;
Meals specifically mentioned in the package; and
Other services expressly listed in the quotation.

If the following are specifically stated, then only the following will be included; the following may not be included in the package price:-

Flights or train tickets;
Visa and passport fees;
Travel insurance;
Personal expenses;
Meals not mentioned in the itinerary;
Entry tickets not specifically included;
Camera or photography charges;
Tips and gratuities;
Additional transportation;
Taxes or government charges introduced after the quotation;
Expenses caused by delays, cancellations or circumstances beyond our reasonable control; or
Any service not expressly mentioned as included.

Your quotation or itinerary will include the applicable inclusions and exclusions for your booking.

PAYMENTS

At the time of booking, you can see the payment schedule, which will give you the best idea about your payment. A booking requires an advance payment to secure the travel services.

If not paid by the due date mentioned in the confirmation, the reservation is subject to the cancellation and payment conditions applicable to the booking.

For services like airline tickets, special hotel rates, peak season bookings, and selected activities, full payment is required for confirmation.

CHANGES & CANCELLATION

If a request is made to change after confirmation, we will try to manage your request wherever possible. Any extra cost caused by the change will be payable; possible changes may include:-

Travel dates
Hotels
Room categories
Number of travellers
Transportation
Activities
Destinations
Duration of the trip

We will first discuss the applicable changes, as changes may cause cancellation charges or supplier fees. If you want to cancel, the cancellation charges depend on:-

The date we receive the cancellation request
The destination
Hotel cancellation policy
Airline or transport provider rules
Activity and excursion policies
Seasonal or peak-period restrictions
Other supplier terms applicable to your booking

We can also cancel or make changes due to multiple unusual circumstances despite our reasonable efforts to operate the holidays. Circumstances may include:-

Weather conditions
Natural disasters
Government restrictions
Strikes or transportation disruptions
Flight or railway schedule changes
Hotel overbooking
Supplier operational issues
Local events
Security concerns
Road closures
Political or civil disturbances
Other circumstances beyond our reasonable control

Wherever any service cannot be provided, a refund or arrangement will be made based on the supplier’s terms.

REFUNDS

After approval, Luxe Trail Holidays will generally receive the applicable refund from the relevant supplier, where supplier approval is required. Processing times may therefore vary depending on hotels, airlines, payment providers and other service suppliers.

Refunds will be made using the applicable payment method or another method agreed upon by Luxe Trail Holidays. Any non-refundable amount, cancellation charge, bank charge, payment processing fee or supplier-imposed fee may be deducted where applicable and where permitted under the terms of the booking.

THE USE OF THE WEBSITE

You agree to use the Luxe Trail Holidays website for lawful purposes only and you must not:

Attempt to gain unauthorized access to the website
Introduce malicious software or harmful code
Copy or reproduce website content for commercial purposes without permission
Scrape or systematically collect website information without authorization
Use the website to submit fraudulent enquiries or bookings
Use the website in a way that may damage, interrupt, or impair its operation

We reserve the right to restrict or suspend access to the website where misuse is suspected.

THIRD-PARTY SERVICES AND LINKS

Luxe Trail Holidays website may contain links or references to third parties, as they provide services with their own privacy policy, terms, and cancellation rules.

We are not responsible for the content availability, policies, or practices of third-party websites that are not under our control.

PRICING AND ERRORS

Despite our reasonable care in preparing quotations and publishing prices, errors may occasionally occur. If we identify any error in the pricing, we reserve the right to correct it and inform you before confirming so that you can decide whether you want that package or not.

Once a booking is confirmed, corrections will be handled in accordance with applicable laws and specific booking circumstances.

COMPLAINTS AND GRIEVANCE RESOLUTION

If you face any problem while travelling, please contact Luxe Trail Holidays or the relevant service provider as soon as you can so that we can resolve it while you are travelling.

You can submit complaints after returning from the trip in written format along with relevant documents. In this way, we can review and respond fairly as quickly as possible.

CONSUMER RIGHTS

None of the terms or conditions are meant to remove or restrict any mandatory consumer rights or legal protections available to you under applicable law.

Where a provision of these Terms & Conditions conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.

PRIVACY

Your personal information is important to us and is handled in accordance with our privacy policy. You acknowledge that the information you submit on the website for enquiry or for using the website will be further processed for multiple purposes, including responding to your enquiries, arranging travel services, communicating booking information, and providing customer support, subject to our privacy policy and applicable law.

CHANGES TO THESE TERMS

Luxe Trail Holidays may update these terms and conditions in the future to reflect changes to our services, website, business practices, or applicable legal requirements; the updated version will always be published with a revised date.

The terms applicable to a confirmed booking will also be subject to the specific booking documents and conditions communicated to a traveller.

GOVERNING LAW AND JURISDICTION

The terms and conditions mentioned on this page are in accordance with the applicable laws, and any dispute will first be addressed through communication and an attempt to resolve it amicably.

If not, then the dispute shall be subject to the jurisdiction of the courts and appropriate legal process, based on the laws, consumer rights, or jurisdiction provisions.